Alder Marsha Rummel passed this on from Alder Lauren Cnare . . .
Dear Colleagues:
Details are being finalized and systems tested now for this long-awaited development. Here are the plans:In July, notification cards will be sent to homes to explain what’s coming next for monthly bills.
In August, everyone will get their final bill from the old system. It will be a 1-month up to a 7-month “catch up” bill. In September, everyone will get a bill for one month.
Bills will come routinely on the 5th, 12th, 19th or 26th of each month, so people will have a regular bill. Payment is due 20 days later. Holidays and weekends may affect the actual dates.
The customer web portal is slated to open along with the advent of monthly billing. At the portal, customers can see their hourly water usage, set alerts like when you reach a water gallon limit, or there is continuous usage (as with a leak.) There may be other alerts available, too. People can sign up for e-bills and can still pay with a credit card or ACH transaction.
For all of you who supported this and worked so hard on it over the years – go celebrate with a drink of water!
I think I will put this on my blog soon – you may, too!
LC
