Miss your Bus – Risk Getting Suspended

Yeah – this won’t apply to most . . . but it applies to some . . . so, don’t have that meeting run over, or take too long shopping or have the doctor be running behind or get stuck in a conversation . . . or . . . what if you had no transportation for a week?

Paratransit “No-Show” Policy
No-Show Notices and Penalties Have Changed

Riders now must cancel rides 60 minutes prior to ride reservation time.

Riders that do not show for rides or cancel less than 60 minutes prior will receive a no-show.

Riders now will receive a no-show notice postcard in the mail for any day they have no-shows. The postcard lists the ride date, time and location of the missed or late cancelled ride.

Excessive no shows and late cancels can result in suspension of service.

Riders are allowed the following no show and late cancelation occurrences, in a six month period, before being subject to suspension;
– 1 to 14 trips per month – maximum of 2 no shows per month
– 15 to 39 trips per month – maximum of 4 no shows per month
– 40 to 59 trips per month – maximum of 6 no shows per month
– 60 + trips per month – maximum of 8 no shows per month

If a rider exceeds these limits on a monthly basis, they are then subject to the following schedule for suspension of service;
– 1st violation – letter of warning
– 2nd violation – 1-day suspension of service
– 3rd & 4th violations – 7-day suspension of service

PARATRANSIT NO-SHOW APPEALs

If you feel that you received a no-show in error, you are able to file an appeal. All appeals must be made in writing.

Make sure to include the time, date, and pick up address of the no-showed ride you are appealing.

Send written appeals to:
Metro Transit
Attn: No-Show Appeal
1245 E. Washington Ave.
Ste. 201
Madison, WI 53703

OR

email: mymetrobus@cityofmadison.com